مفرمة ومفرمة زجاجية متعددة الوظائف من بلاك آند ديكر

At Nemerce, customer satisfaction is at the heart of everything we do. While we strive to deliver high-quality products and accurate orders, we understand that issues may occasionally arise. This policy explains how returns, exchanges, and refunds work at Nemerce.

✅ 1. Return Eligibility

You may request a return or exchange if:

• 
  You received a damaged, defective, or incorrect item
  
• 
  The product is unused, unworn, and in its original packaging
  
• 
  You notify us within 24 hours of receiving the item
  

We do not accept returns in the following cases:

• 
  Change of mind after receiving the product
  
• 
  Delayed delivery caused by the courier or customs
  
• 
  Items that are used, damaged after delivery, or returned without original packaging
  

🔄 2. How to Request a Return

To initiate a return:

1. 
   Contact us within 24 hours of delivery via WhatsApp: +447342644500
   
2. 
   Provide your order number, clear photos or video of the item, and a short explanation
   
3. 
   Wait for our team to review and approve the return request
   
4. 
   Once approved, we will provide return instructions or arrange for pickup (if applicable)
   

📌 Note: Unauthorized returns (without approval) will not be accepted.

💳 3. Refund Process

• 
  Refunds are processed within 5–10 business days after we receive and inspect the returned item.
  
• 
  Refunds will be issued to your original payment method or as store credit, depending on the situation.
  
• 
  For Cash on Delivery (COD) orders, refunds will be provided via bank transfer or store credit — cash refunds are not available.
  

🚫 4. Non-Returnable Items

The following items cannot be returned or exchanged:

• 
  Personal care or hygiene products (e.g., beauty tools, skincare)
  
• 
  Electronics with broken or removed seals
  
• 
  Custom-made or special-order products
  
• 
  Sale, clearance, or discounted items
  

❌ 5. Order Cancellations

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  Orders may be cancelled within 1 hour of placement, provided they haven’t been processed or shipped.
  
• 
  Once the order has been dispatched, it cannot be canceled.
  

📦 6. Return Shipping Costs

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  If the return is due to our mistake (e.g., wrong or defective item), we will cover the return shipping.
  
• 
  If the return is due to any other reason (e.g., customer error or change of mind), the customer is responsible for return shipping fees.
  

📞 7. Contact Us

For all return, refund, or exchange inquiries, please reach out to us:

📞 WhatsApp: +447342644500
📧 Email: nemercesystem@gmail.com
🌐 Website: https://nemerce.com