Shipping Policy

🚚 Shipping Policy – Nemerce

At Nemerce, we’re committed to delivering your orders safely, efficiently, and on time across Saudi Arabia and the wider GCC region. This policy outlines everything you need to know about our shipping process, delivery timelines, and more.

1. Shipping Coverage

We currently deliver to the following areas:

  • All cities across Saudi Arabia

  • GCC countries including:

    • United Arab Emirates

    • Oman

    • Bahrain

    • Kuwait

    • Qatar

🌐 Note: International shipping outside the GCC is not available at this time.

2. Estimated Delivery Time

Saudi Arabia Orders:
πŸ“¦ Estimated delivery: 2–5 business days

GCC Orders:
🌍 Estimated delivery: 5–10 business days

πŸ“Œ Delivery times may vary slightly depending on product availability, customs clearance, courier service, or regional holidays.

3. Shipping Fees

Saudi Arabia:
βœ… Free shipping on all orders.

GCC Countries:
✈️ Shipping fees are calculated automatically at checkout based on the delivery location and order weight.

4. Order Processing Time

πŸ•’ Orders are processed within 24–48 hours after confirmation (excluding weekends and official holidays).

Once shipped, you will receive a WhatsApp message or phone call with tracking details (if applicable).

5. Cash on Delivery (COD)

πŸ’΅ Cash on Delivery is available across Saudi Arabia.

Please make sure your address and contact details are accurate to avoid any delays or delivery issues.

6. Delays or Delivery Issues

While we aim for timely delivery, delays may occasionally occur due to:

  • Bad weather conditions

  • Customs clearance for GCC orders

  • Incomplete or incorrect delivery address

  • Courier company backlogs

πŸ“ž If you face any issues, contact us directly via WhatsApp: +447342644500

7. Wrong or Damaged Items

If you receive an incorrect or damaged product, please contact us within 24 hours of receiving the package to request a return, exchange, or refund.

πŸ“§ Email: nemercesystem@gmail.com

8. Tracking Your Order

Where available, tracking details will be shared via WhatsApp, SMS, or phone call.

πŸ“Œ Note: Some products fulfilled directly by suppliers may not have real-time tracking available.

9. Need Help?

Our team is always here to support you. For any shipping-related questions or concerns, reach out to us:

πŸ“ž WhatsApp: +447342644500
πŸ“§ Email: nemercesystem@gmail.com
🌐 Website: https://nemerce.com