Welcome to Nemerce!
Below you'll find answers to some of the most frequently asked questions about shopping with us. If you don’t see what you’re looking for, feel free to reach out — we’re here to help.
🔐 Q. Is ordering online secure?
A. Absolutely. Shopping at Nemerce.com is completely safe and secure. We use industry-standard encryption to protect your personal and payment information. Only authorized personnel have access to order data, and our team is regularly trained in the latest privacy and security practices.
📧 For any concerns, contact us at: nemercesystem@gmail.com
🛒 Q. How do I place an order?
A. It's easy! Just follow these steps:
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Browse the product you like on Nemerce.com
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Click “Add to Cart”
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Want more items? Add them too!
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Go to your Cart and click “Proceed to Checkout”
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Enter your delivery details
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Choose your payment method (Advance or Cash on Delivery)
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Click “Place Order”
✅ You’ll receive an order confirmation by email or WhatsApp.
❌ Q. How do I cancel my order?
A. You can cancel your order in three ways:
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If you created an account, log in and cancel from Order History
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Contact us by email or WhatsApp before shipping
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Or cancel during our confirmation call before dispatch
📞 WhatsApp: +447342644500
📧 Email: nemercesystem@gmail.com
🔄 Q. What is your return policy?
A. We offer a 15-day return policy on eligible products. Items must be unused and in their original condition.
For complete details, please visit our Return Policy page.
💸 Q. What is your refund policy?
A. Once your return is received and inspected, your refund will be processed via your original payment method or store credit.
More details available on our Refund Policy page.
🚚 Q. How much is shipping?
A. Shipping is FREE across Saudi Arabia.
For other GCC countries, shipping charges are calculated at checkout based on item weight and destination.
📦 Q. Which courier services do you use?
A. We work with trusted logistics partners like Aramex, DHL, and TNT to ensure safe and timely delivery.
⏱️ Q. What is the delivery time?
A. Delivery times are as follows:
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Saudi Arabia: 2–5 working days
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GCC countries: 5–10 working days
Note: Delays may occur due to public holidays, product availability, or courier issues.
🛍️ Q. How can I order a product that's out of stock?
A. If an item is sold out, just contact us. We’ll let you know when it’s back in stock or help you pre-order it.
📞 WhatsApp: +447342644500
📧 Email: nemercesystem@gmail.com
Have more questions? We’re just a message away.
💬 Reach out via WhatsApp or email — we’re here to assist you!